1. Digital service access
JRGenAI is a digital SaaS platform. Access is delivered online through your account dashboard after registration, login, and successful plan activation or checkout.
Because the service provides immediate access to digital tools, AI-generated outputs, campaign automation, and platform infrastructure, refund eligibility is governed by the 24-hour window described below.
2. 24-hour refund window (self-serve plans)
New subscribers to a self-serve plan (Starter, Growth, Pro, or Agency) may request a full refund of the most recent subscription charge within 24 hours of that charge — no questions asked.
After the 24-hour window closes, the subscription becomes non-refundable for the current billing period. You can still cancel anytime to stop future renewals and keep access until the end of the paid period.
- The window applies to the initial purchase and to subsequent renewal charges, calculated from the timestamp on the Stripe receipt.
- Refund requests must be sent from the email address on the account.
- Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank and card network.
- The 24-hour window does not apply to Enterprise contracts or other custom written agreements — those are governed by the terms of the underlying contract.
3. Subscription cancellation
- You may cancel a recurring subscription at any time from your account billing area, or by emailing support@jrgenai.com.
- Cancellation stops future renewals. Access continues until the end of the paid billing period.
- Cancellation outside the 24-hour window does not automatically refund the current period unless required by law or approved by JR Nexus Solutions FZ LLC in writing.
- After cancellation, your dashboard and campaign data stay in the account so you can re-subscribe later and pick up where you left off.
4. Campaign quotas and usage
- Each plan includes a fixed monthly quota of ranking campaigns and Ranking Boost campaigns. Quotas reset on your billing date.
- Campaigns already launched continue to publish their scheduled posts and are not reversed on cancellation or refund.
- If a backend action fails because of a system error on our side and the platform detects the failure, the affected campaign quota is restored automatically or after manual review.
5. Enterprise contracts
Enterprise tier customers operate under custom written agreements with their own commercial terms. Refund, cancellation, term length, and dispute resolution for Enterprise are set out in that specific contract or order form. The self-serve 24-hour window does not apply.
If no Enterprise contract has been signed, no charges are taken under this tier and no refund is required.
6. Billing errors and duplicate charges
Duplicate charges, billing errors, fraudulent charges, or failed access caused by our systems are reviewed promptly and refunded in full where confirmed, regardless of the 24-hour window.
7. How to request help
For refund requests, billing questions, duplicate charges, failed access, or cancellation support, contact support@jrgenai.com with your account email, payment date, transaction ID (from the Stripe receipt), and a clear description of the issue. We reply within one business day.
Questions about these policies?
Contact JR Nexus Solutions FZ-LLC at support@jrgenai.com for billing, account, privacy, or legal-policy questions. We reply within one business day.